Terms & Conditions
Returns and Exchanges
All our products are handmade and mainly use natural materials and dyes and so are subject to natural variation in colour or patterns. Sizes for products are standard, but as all are handmade may vary a little. Some pieces are unique such as Bolivian cushion covers - we always try to match as closely as possible the product to the photo shown on our online shop pages but there may be slight variations in colours or patterns.
Postage & packing
Postage and packing is free with orders of £15.00 and over.
Goods are normally sent the day after we receive notification of payment from PayPal but always within three days. Your order will be confirmed by email and you will be notified if there are any delays. We will always contact you if goods are out of stock.
Refunds and returns
We will refund or exchange goods within 14 days. We will not be able to provide a refund for any goods that appear to have been used. Please always arrange proof of posting (available free of charge at post office counters) when returning goods. Please note if a return item goes missing in the post we cannot issue a refund unless you can produce a proof of posting. We will provide a full refund for all faulty goods.
Goods may be returned by 1st or 2nd class mail or Royal Mail standard parcel service if heavy.
For returns of orders over £100 please use special delivery.
Please follow this procedure when returning items:
1. Email us with your order number and details of the goods you are returning.
2. Please return goods to the following address:
Lovethatstuff, 29 Coleman Street Brighton BN2 9SQ East Sussex UK
If you wish to speak to someone at the office: call 01273 675778 Mon - Fri 1100-1700.
(Answer machine available out of hours or if we are busy).
If you wish to speak to someone at the shop:
call 07401 593574 Thursday - Sunday 1100-1700.
Brighton Marina shop:
Lovethatstuff Fair Trade Shop,
First Floor 8 The Boardwalk, Brighton Marina Village BN2 5WA East Sussex UK